The Service industry covers a large portion of the commercial world. Business services are activities that assist a company yet do not result in a physical commodity, such as information technology and other support functions. This kind of work is often outsourced because it requires specialized expertise that the firm may not have. It is also important to note that these services help companies to focus on their core competencies.
This means that a company can outsource the tasks that do not require their specific skills or equipment and still be competitive in the market. This type of work can be done remotely and can offer flexible schedules. This industry can be an excellent choice for those who are looking to find a fulfilling career without the commute or the stress of a traditional job.
If you want to start a business services initiative, begin with a pilot use case that is ideally aligned with the company’s strategic goals and provides an opportunity to drive value. Define a set of processes for capturing and delivering a digital business service that includes incident and request management, and knowledge management.
Then, work with your sourcing partners to create a set of roles, a service taxonomy and underpinning service components that support growth toward a full enterprise service management function. Finally, connect your system of engagement and action to a system of insight by leveraging service metadata. This is key to creating a true digital business service that delivers value and supports continuous improvement and innovation.